Human resource management in the hospitality and tourism industry pdf
Human Resources Management in the Hospitality Industry, 2nd Edition
You are currently using the site but have requested a page in the site. Would you like to change to the site? David K. Hayes , Jack D. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. View Instructor Companion Site. Contact your Rep for all inquiries.
Forgot your login information? Hughes, J. Human resource management in the hospitality industry. Wood The sage handbook of hospitality management pp. Hughes, Julia Christensen. Bob Brotherton and Roy C.
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A vital aspect of providing high quality service in the hotel sector is the human resource management HRM system employed in the hotels concerned. Internationally, there are thousands of small-medium sized hotels that are facing challenges relating to service quality aspects. The hotel industry is a service industry and hence it strongly relies on human labour; that is, its service quality is directly connected to its staff quality.
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