Tourism operations and management by sunetra roday pdf
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Tourism: Operations and Management
The book explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs. Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism; tourism infrastructure like accommodation, food and beverage, telecommunications; tourist transport air, road, rail, and water ; Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing a tourist attraction are discussed at length. The emerging trends in tourism like GDS, e-ticketing, web marketing are explored. Chapters on travel formalities and regulations; airline geography; and itinerary planning enhance the readers understanding of the practical operational aspects and make the book useful for practitioners as well.
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Tourism is the temporary short-term movement of people to destinations outside the place where they normally live and work and includes the activities they indulge in at the destination as well as all facilities and services specially created to meet their needs. Tourism does not only mean travelling to a particular destination but also includes all activities undertaken during the stay. It includes day visits and excursions. The tourist market is divided into: 1. The leisure tourist 2. The business tourist. Greater disposable incomes Women entering the workforce Leave travel allowance LTA facility Availability of low cost carriers Greater awareness about travel and tourism Discretionary time and money available Double income no kids DINK policy An unquenchable thirst or desire to travel Stress and strain of routine work.